Shipping & Returns

Australia Post Delivery Times

Parcel Post
Same state: 2-4 business days*
Interstate: 3-6 business days*

Express Post
Same state: 1-2 business days**

*Note: Actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in the Australia Post delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting.

**Note: Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities and some major centres (excluding Darwin; and for Perth, delivery into the CBD only).

For special requirements, please contact us before ordering.All goods are shipped within 2 business days of receipt of your order. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, you will receive a Tracking Code and an estimate of the delivery date for you, based on the availability of your items and the shipping options you choose. We can only offer an approximate delivery date however, our experience has shown that most shipments arrive at their destination within 2 to 7 days.

Registration and Insurance
All orders sent to Australian addresses are shipped via Registered Post, which includes Insurance cover to A$100. It is extremely rare that our shipments are lost or damaged in transit. All efforts are made by Western Filters to ensure that your goods arrive safely and in a timely manner. However, we cannot be held responsible for Uninsured goods lost or damaged in transit.Returns
We accept the return of goods which have arrived damaged or are no longer required, as long as returned within 30 DAYS FROM THE DATE OF PURCHASE, on presentation of the purchasing invoice / receipt. Please let us know if you have misplaced or lost your receipt and we will confirm your purchase via your proof of I.d and by our records.

Exclusions: A refund, replacement, or repair won't be offered or accepted if the purchaser has modified or damaged the product, or have misused the product contrary to mannufacturer's or Western Filter's guidelines.

For exchange, credit, refund or repair we'll require business / personal information and signature in addition to your receipt. All purchases made on a debit/credit card will be credited back to the original card used. We also accept the return of goods where we have sent the incorrect product at no additional cost or if the product has been wrongly described.

For a successful return of an unwanted product the goods MUST BE; (a) UNUSED, (b) Undamaged and (c) RE-WRAPPED IN ORIGINAL PACKAGING. For the successful return of a faulty or damaged item; (a) contact us via email or phone (b) repackage and await shipping instructions.

Returns Shipping Costs: While we do ship worldwide, there are certain restrictions and conditions on some products, such as weight, shipping rates and destinations. Please contact us via email or phone for specific information. NOTE: Shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded off to the next full pound. We are currently using a Flat Rate for all orders.

Australia Post: Express Post - Next Day Guarantee Conditions
Express Post Network covers 80% of Australian business addresses, private addresses and Post Office Boxes. If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.
Read AustPost Overview >

Contact Details for Returning Purchases:
45 Forge Street, Blacktown, NSW 2148
Hours: 7:00am - 5:00pm (Monday to Friday) / 7:00am - 12:00pm (Saturday)
Email: enquiries@westernfilters.com.au  /  Phone: +61 (02) 9831 1715

In Person: please contact us and then return the item with the purchasing receipt.
Post / Courier: please contact us before shipping.