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Privacy Notice

Western Filters is committed to ensuring the privacy of our customers personal information, and this privacy notice is designed to voluntarily comply with current privacy legislation. 

Western Filters Privacy Policy

COLLECTION AND USE OF PERSONAL INFORMATION 
Western Filters limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is required to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, e-mail address, credit- or debit-card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used.

Navigation Information
Even if you do not make a purchase on our site, we have the ability to track usage of our web site, including which pages are visited, what products are viewed, and the third-party sites that led you to us. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.

Information Voluntarily Provided 
There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through e-mails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers.

Internet Database
Western Filters has created an Internet database to allow customers to store their shipping and billing information, track the status of their order, list previous orders, and retain email preferences. Registration is entirely voluntary, and you have the ability to correct or delete the information at any time. This information is accessed through the "My Account" section of the site.

Marketing Information
Western Filters does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the "unsubscribe" option in any marketing e-mail that they receive or by changing their preferences in the "My Account" section of the site. 

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION
Western Filters will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law. Western Filters keeps your personal information only for as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

Western Filters, as with many other web sites, makes use of "cookies" to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognise your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION
Western Filters relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

Transaction Security
In order to make every effort to ensure that your experience at Western Filters Online Store is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). To be sure you are browsing secure pages for transactions, check your web browsers status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the web site address to indicate that you are in a secure environment.

Questions & Phone Orders

BUSINESS HOURS
CONTACT INFORMATION

Mon to Fri: 7:00am - 5:00pm
Sat: 7:00am - 12:00pm
45 Forge St, Blacktown 2148 NSW
E: enquiries@westernfilters.com.au
T: 02 9831 1715 | F: 02 9671 2212

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