Warranty Info

Warranty Information - AAAA [web aug2024]
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Most consumers are completely unaware that they have extensive statutory rights under Australian Consumer Law when buying a new car. Car companies cannot restrict these rights by forcing car owners to use their dealerships and branded parts when servicing their new car. It is important to note that car manufacturers do not make the majority of parts themselves. They are almost always made by third party component suppliers and put in boxes with the manufacturer’s brands on them. It is common for these same component suppliers to also sell parts under their own brand – same part, same factory, different box,” said Stuart Charity. And while it is true that not every part sold in the aftermarket is manufactured by an Original Equipment Manufacturer (OEM) supplier, every parts manufacturer and distributor has the same obligations under Australian Consumer Law. However, if the aftermarket part fails, or causes damage to the vehicle, the vehicle manufacturer would not be liable for any damage caused by the failure of that part. It is therefore important to ensure that both workshop operators and their parts suppliers provide reliable warranty support and have adequate insurance. The critical point for independent workshops is to only source parts, lubricants and accessories from reputable manufacturers and suppliers. These parts also come with Consumer Guarantees under Australian Consumer Law in the very same way that OEM parts do.